We're straight-up serious about keeping your info safe. Here's the real deal on how we handle your data.
Look, we get it - nobody actually wants to read privacy policies. But we've built this one to be straightforward because that's how we roll at T&M Forge Quint. We're not about hiding stuff in legal jargon. If you're reaching out for a consultation or checking out our heritage restoration projects, here's what happens with your information.
The basics we need to actually work with you
When you fill out our contact form or shoot us an email, we're gonna collect your name, email address, phone number, and whatever details you share about your project. Can't really help design your industrial workshop or restore that heritage building without knowing who you are and what you're after, right?
Like pretty much every website out there, we track some technical stuff - your IP address, browser type, which pages you visit, how long you stick around. It's mostly to figure out if our site's actually working properly and what content folks are interested in. We use standard analytics tools for this, nothing sketchy.
Yeah, we use cookies. They help us remember if you've visited before and keep the site running smoothly. Most are essential for basic functionality, some help us understand what's working and what isn't. You can disable 'em in your browser if that's your thing, though some features might not work as well.
Once we're actually working together, we'll obviously collect info about your project - site details, building specs, your vision for the space, budget considerations, timelines. This stuff stays confidential and is only used to deliver the architectural services you've hired us for.
No surprises here - we use it to actually help you
First and foremost, we use your info to respond to inquiries, provide quotes, and actually deliver the architectural services you've requested. Whether it's designing a modern forge facility or restoring a historic industrial building, we need your contact details to keep you in the loop throughout the project.
We analyze website usage patterns to figure out what's resonating with potential clients and what might need tweaking. If everyone's bouncing off our portfolio page, that's a sign we need to showcase our work better. It's about continuous improvement in how we present our heritage restoration and industrial design expertise.
If you've worked with us or expressed interest, we might send occasional updates about new services, completed projects, or insights from the industrial architecture world. But we're not gonna spam you - that's not our style. You can unsubscribe anytime, no hard feelings.
Sometimes we gotta use or share information to comply with Canadian laws, respond to legal processes, or protect our rights and property. It's the boring but necessary stuff that comes with running a legitimate business in Toronto.
We're pretty selective about this
Let's be real - we're not in the business of selling your data. That's not how we operate. But there are a few scenarios where we might need to share certain information:
For bigger projects, we work with structural engineers, contractors, and specialized consultants. They'll need relevant project info to do their part, but they're bound by similar confidentiality standards.
We use third-party services for things like email hosting, website analytics, and cloud storage. These companies only get access to what they need to provide their specific service.
Our lawyers, accountants, and insurance providers might need access to certain business records. They're professionals bound by their own confidentiality obligations.
If we're legally required to disclose information - like in response to a court order or government request - we'll do so, but only to the extent required by law.
You've got options and we respect that
Under Canadian privacy laws (PIPEDA and provincial equivalents), you've got some solid rights when it comes to your personal information. Here's what you can do:
You can request a copy of the personal information we hold about you. We'll provide it in a readable format within a reasonable timeframe - usually within 30 days.
If something's wrong or outdated, just let us know and we'll fix it. No need to jump through hoops - shoot us an email and we'll sort it out.
Want us to delete your information? We can do that, unless we're legally required to keep it (like for tax records or active projects). Just understand that this might limit our ability to provide services in the future.
Don't wanna hear from us anymore? There's an unsubscribe link in every email we send. Or just reply and tell us to stop - we won't take it personally.
Got concerns about how we're handling your data? Reach out. We'd rather have a conversation and address any issues than have you worrying about it.
Contact us at info@tandmikforgequint.info or call (416) 555-0892
We'll verify your identity (to make sure we're not giving your info to someone else) and then handle your request as quickly as we can.
Security measures that actually matter
We take data security seriously - it's not just about compliance, it's about respect. Here's what we're doing to keep your information safe:
All data transmitted to and from our website is encrypted using SSL/TLS protocols. When you fill out a contact form, that info is scrambled in transit so nobody can intercept it.
We use reputable, secure hosting providers with strong track records. Your data sits on servers with physical and digital security measures in place.
Only authorized team members can access client information, and they only get access to what they need for their specific role. We're not a free-for-all over here.
We maintain secure backups so data isn't lost if something goes wrong. But these backups are stored with the same security measures as the primary data.
Look, no system is 100% bulletproof - anyone who tells you otherwise is lying. But we're using industry-standard practices and staying up to date with security requirements. If there's ever a breach that affects your data, we'll let you know ASAP and tell you exactly what happened and what we're doing about it. That's just being straight with you.
We don't keep your information forever just for kicks. We'll hold onto it for as long as we need it to provide services, comply with legal obligations, or resolve disputes. Once it's no longer needed, we'll securely delete or anonymize it. For most contact inquiries, that means a few years max unless we're working on an active project together.